Automation that improves efficiency and satisfaction
With Cogfy, you can automate everything from ticket triage, lead warming, technical support, to final resolution, ensuring an efficient and integrated support experience for your clients.
Many times, clients face the problem of receiving inconsistent information when switching channels or agents. With Cogfy, all interactions are centralized and integrated, ensuring that each agent has the complete customer history, regardless of the channel used.
O follow-up é uma parte crítica do atendimento, o cogfy automatiza essas tarefas, garantindo que cada solicitação receba feedback constante até sua resolução completa
+55 11 9999-2222
FA
Hi, I'm having an issue with the platform. I'm not receiving updates in my email anymore.
15:24
Hello! I understand you're having trouble receiving emails. I can help you with that. Before we proceed, could you confirm your email address for me?
15:24
FA
Sure, it's joao.silva@email.com.
15:24
Thank you, João! Now, could you tell me if this problem started recently or has it been going on for a while?
15:24
FS
It started this morning.
15:24
Alright. It seems like it might be a temporary issue, but I'll open a ticket for the technical team to investigate your case further. The ticket number is #12345. You will receive a confirmation in your email within moments, and if there are any new updates, I will get in touch with you. If you need anything else, just let me know!
15:24
FS
Perfect, thank you.
15:24
+55 11 1238-0092
MS
Hi, how do I request an expense reimbursement?
15:24
Hi! I'll help you with that. To request an expense reimbursement, you need to access the company's internal portal. I'll walk you through the steps:
15:24
Access the Employee Portal [link to the portal].
Log in with your credentials.
In the menu, go to the Finance section and click on Request Reimbursement.
Fill out the form with your expense details and attach the receipts.
After submitting, your request will be reviewed by the finance team, and you'll receive a notification or email with the status of your request.
15:24
Or if you prefer, I can submit the reimbursement request for you. I just need you to log in with your employee credentials: [Login].
15:24
MS
Oh, I see. Is there a deadline to make this request?
15:24
Yes, the reimbursement request must be made within 30 days of the expense date. After this period, the request may not be accepted in the system.
15:24
MS
Okay, and how long does it take to approve the reimbursement?
15:24
The average approval time is 5 to 7 business days, depending on the complexity of the request and the validation of the receipts.
15:24
Would you like to submit your reimbursement request now? If so, just click on the Portal Link or log in, and we can submit your request via chat.
15:24
I've received your login information! So, Mateus... what type of expense would you like to request a reimbursement for? (For example: Transportation, Meals, Accommodation, etc.)
15:24
MS
Meals
15:24
Alright! Now, please provide the amount of the expense and the date it was made.
15:24
MS
The amount was R$ 150, and the date was September 22nd.
15:24
Perfect! Do you have the receipt for the expense? If so, please upload the receipt by clicking here.
15:24
Receipt received! Your reimbursement request of R$ 150 for the meal expense made on September 22nd has been successfully submitted. The finance team will now review your request.
You can track the status in the Employee Portal, or if you prefer, I can notify you as soon as there’s an update!
15:24
Unlock your internal processes
With Cogfy, you can automate everything from employee support to the processing of administrative demands, providing a smooth and efficient experience for all teams.
Frequently, teams face challenges when dealing with disconnected information as they switch channels or responsible contacts. Cogfy unifies and organizes all interactions, ensuring that each employee has access to the complete history of their requests, regardless of the communication method used.
Processes such as vacation requests, reimbursement requests, and clarifications on corporate policies are simplified and automated, allowing employees to make these requests quickly and clearly, without complications.
Ticket
Opening
Use chat to integrate with ticket systems or leverage Cogfy to manage support directly.
Send
Emails
Send automated emails via chat, set up scheduled sends, and integrate conversational systems with your emails.
WhatsApp and Chats
Remove all communication barriers by connecting Cogfy with WhatsApp, Teams, Slack, Google Chat, and others.
Integrate into your Websites
Add smart support chats to your website, fully integrating them with your documents and data in Cogfy.
Adapt Cogfy for your customer service
Cogfy allows you to create customized workflows and scale your operation without losing efficiency, ensuring quick and accurate responses.
Speak naturally without the need to create thousands of decision trees; the AI will adapt to each specific case using your data as support for the response.
Cogfy's support is always available to help with your customizations.